FAQ
Frequently asked questions
Twelve questions we are asked most often, answered without the sales gloss. If yours is not here, call or email and we will answer it directly.
Where is Crossroads Ledger located?
Our office is at 837 Sixth Avenue, Indianapolis, Indiana 46218, USA. Appointments are available Monday to Friday between 8:30am and 5:30pm Eastern Time; call +1 (615) 727-3650 to arrange one.
Do I have to be in Indianapolis to work with you?
No. Roughly a third of our clients work with us entirely online through secure document upload and video calls. We do file Indiana state returns most weeks, so Indiana businesses tend to get the most value.
How much does bookkeeping cost?
Plans start at $149 per month for sole proprietors and run to $749 per month for multi-staff operations. The full rate card, including add-ons, is published on our pricing page.
Are you a CPA firm?
No. We are a bookkeeping, payroll and tax preparation practice. We prepare and file business and personal returns, but we do not perform audits, reviews or attestation work. Where a client needs those, we refer to independent CPA firms in Indianapolis.
What accounting software do you use?
QuickBooks Online and Xero. The subscription is held in your name so the file always belongs to you. If you already use something else, tell us during the free review and we will say honestly whether we can support it.
How quickly do you respond?
Email inside one business day, same day for Full Service clients. The phone is answered by a person during office hours rather than a menu system.
My books are two years behind. Is that a problem?
It is common and it is fixable. Our catch-up service rebuilds the ledger from bank and card statements. We quote a fixed project fee after reviewing the scale, so you know the cost before we begin.
Can you handle payroll taxes for Indiana counties?
Yes. Indiana county income tax rates differ by the employee's county of residence on 1 January. We calculate, withhold and remit both state and county amounts, and file the associated returns.
What do you need from me each month?
Bank and credit card statements, any receipts not captured digitally, payroll approvals and copies of new loan or lease agreements. Most clients spend under thirty minutes a month on this.
How do you keep my data secure?
Documents move through an encrypted client portal rather than email attachments. Access is restricted to the two staff working on your account, multi-factor authentication is enforced on every system, and records are retained according to our privacy policy.
Can I cancel?
Yes, with 30 days' written notice on monthly plans. We export your complete file and hand it over within ten business days at no charge. Details are in our refund policy.
Do you work with brand-new businesses?
Regularly. If you have just formed an LLC we will set up the accounting file, explain which taxes will apply and put a simple monthly routine in place before the first filing deadline arrives.
Still have a question?
Call +1 (615) 727-3650 during office hours, or email admin@demoforclient.site and we will reply within one business day.
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